The resource will join Service Support Team with the following responsibilities:
- Supporting the customer on-site and through remote assistance by receiving feedback about problems related to Hardware, Software and Application
- Supporting the Service technicians in failure analysis requiring engineering skills
- Ensuring that Services and Parts are consistently provided for the installed base under their responsibility
- Resolving problems working in team with people from other groups (Design team, Software Team, etc.)
The ideal candidate has a Bachelor or Master degree in Electronics Engineer or related field.
Knowledge of written and spoken English and the availability to travel in Italy and abroad are very important requirement as well.
Job Location: Lucca Area (Tuscany)-Italy